If you have completed a course or an assessment on our platform, but the status isn't updating in your LMS, this article will go over the troubleshooting steps to resolve this issue.
Note: This only applies to LMS courses and assessments using the SCORM integration
Step 1
Navigate to your LMS and launch the course/assessment.
You will see a launch course/assessment button do not close out any tabs during these steps, click the launch course/assessment button (please refer to the example screenshot below).
Step 2
Click the language that you have completed the course or assessment in
Course:
Assessment:
Step 3
You should see a completion message pop up confirming that you have completed the course/assessment
IMPORTANT: If a course has an end-of-course assessment, this needs to be completed for the course to be marked as complete
Course confirmation message:
Assessment confirmation message:
Step 4
Once this has been done, if you have not closed out your LMS tab, the progress should properly update in your LMS
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