Multi-Team Manager is currently in early preview and available on request. If you have any questions or would like to enable this feature, please reach out to your CSM or contact our support team.
Multi-Team Manager functionality is now available in early preview, enabling greater flexibility for large organizations with complex team structures. With this enhancement, a single Team Manager (TM) can now oversee multiple teams without needing full admin access—unlocking scalable delegation and improved visibility across their organization.
This feature empowers organizations to:
- Reflect real-world org structures in the platform
- Delegate responsibility to managers more effectively
- Scale learning programs without increasing admin overhead
Once assigned to multiple Managed Teams, a Team Manager can:
- See and manage users across all their Managed Teams
- Move users between Managed Teams they oversee
- Create and edit teams
- View progress and reporting across all Managed Teams
How to use it as a Company Admin
- Navigate to Administration > User Management
- Select the user you would like to assign as a team manager
- Select all the teams you want this user to manage from the Teams Managed dropdown list.
Note: This can currently be done through the user interface only. Support for CSV uploads will be available soon. Assignment via API, SCIM, an SSO is not yet supported.
How to use it as a Team Manager
- Navigate to Administration > Team management
- You’ll see a list of all the teams you have been assigned to manage.
IMPORTANT:
- As a team manager, you can move users between any of the teams you manage and view reporting across all of them. However, you can only assign training activities to users within your Learner team.
- Team Manager permissions and reporting views are refreshed every 4 hours, in line with our standard reporting cycle.
Managed Team vs Learner Team
Each user is now associated with two team types:
- Learner Team: Defines what learning activities a user receives. This is unchanged: all training assignments continue to be based on the Learner Team.
- Managed Team: Allows a Team Manager to view and manage users across multiple teams. This includes viewing reports, moving users, and creating new teams.
Team Managers can only assign learning activities to users in their Learner Team, but they can still track activity progress across all Managed Teams. This gives them the visibility needed to support completion and engagement across their scope of responsibility.
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