What operational emails are sent from Secure Code Warrior Platform?

Invitation

An invitation to join the Platform

Automated

Once

Invite - Reminder

Reminder to accept the platform invitation 

Automated

3 days after the initial invitation 

10 days after the initial reminder

SSO User Invite

An invitation to join the platform using a Single Sign-On link

Automated

Once

Password Reset

Password reset request link

Requested by user or administrator 

Once 

Engagement nudge

A reminder to log in and complete some training challenges

Requested by team manager or administrator

Once

Reminder - Inactive Users

A reminder to users who have enabled their accounts but haven't logged in for 3 months 

Automated

(This reminder won't be sent if the "Enable Automated Inactivity Reminder" option under the company preferences page is switched off)

After 3 months of inactivity, an initial reminder will be sent.

 Subsequent reminders will be sent every 2 months if the user doesn't log in after the initial reminder 

(Users can unsubscribe from receiving these reminders)

Change Email

Email address update confirmation 

Automated

Triggered when an administrator or a team manager updates a user's email address

Once

Double Registration

Sent if an email address has had multiple registration attempts

Automated

Once

Activate

Sent to users as soon as they register their account

Automated

Once

Activate Reminder

Sent if a user has registered and not activated their account

Automated

Once

Assessment Invite - New User

Invitation to complete an assessment

Automated

Once

Assessment Invite - Existing User

Invitation to complete an assessment

Automated

Once

Assessment Result - User

Assessment result notification email for participants

Automated

Once

Assessment Result - Author

Assessment result notification email for the creator

Automated

Once

Course Invite 

Invitation to complete a course

Automated 

(The invitation email will not be sent if the "Enable email notifications" option is switched off.)

Once

Course Reminder

Reminder to log in and complete a course before the deadline

Automated

(The reminder email will not be sent if the "Enable email notifications" option is switched off.)

3 and 5 days prior to the end date of a course

Course due date changed

Notification that the due date of the course has been changed

Triggered when the Admins change the course's due date

This email goes out to all participants

(The email will not be sent if the "Enable email notifications" option is switched off.)

Once

Course Nudge

A reminder to log in and complete the course/end-of-course assessment

Manually triggered by the Company Administrator or the team manager

(The nudge email will not be sent if the "Enable email notifications" option is switched off.)

Once

(there is no limit on the number of Nudges you can send)

Program Invite

Invitation to complete a program

Automated

Once

Program: Course complete 'What's next?'

A notification email to inform the participants that they have successfully completed a course at the current level.

The email also shares more details about the next step 

Automated 

After completing a course in the program.

If the program ends with a course, users won't receive this email upon completing the final course.

Once 

Program: Assessment Passed 'What's next?'

A notification email to inform the participants that they have successfully passed an assessment at the current level.

The email also shares more details about the next step

Automated

After completing an assessment within the program.

If the program ends with an assessment, users won't receive this email upon completing the final assessment

Once 

Program: Assessment slip-up 'What's next?'

A notification email to inform the participants that they couldn't pass the pre-assessment at the current level.

The email also shares more details about the next step which is to take the course

Automated

In the event that users fail to achieve the passing score of the pre-assessment.

Once

Program: 'Assessment slip-up'

A notification email to inform the participants that they couldn't achieve the passing score of the assessment and have exhausted all available attempts.


This email encourages participants to reach out to their managers as they don't have a way of progressing

Automated

In the event that users fail to achieve the passing score of an assessment after exhausting all available attempts.

  Once

Program 'Level up'

A notification email  to inform the participants that they have successfully completed the current level and unlocked the next level

Automated 

After completing each level in the program except for the last level

Once 

Program completion 'You did it'

A notification email to inform the participants that they have successfully completed the program

Automated

After completing the last level in the program

Once 

Tournament Invite 

Invitation to participate in a tournament 

Automated 

(The invitation email will not be sent if the "invite all users" option is switched off.)

Once

Bulk Management Notification

Notification that bulk changes have been completed

Automated

Once

CSV-Email

Sent when a requested CSV file is available for download 

Requested by administrator

Once