Can't log into the platform

Having trouble logging in? Let's check out the 2 main reasons why this might be happening.

• Login failed: Unauthorized
• SSO error message 
• App not assigned
• Password Login not allowed

Login failed: Unauthorized

You've already created an account and logged in previously, but received the following error message

This error message means either your email address or password is incorrect.

If you're sure your email is correct, try resetting your password.
Check out How to change your password or contact your Company Admin for more details

SSO Error Message

Your company is configured to use SSO and, when trying to log in, you've received the error message below

This means your account hasn't been provisioned by your manager yet. 

If you know you're supposed to have access to the platform, get in touch with your direct manager or the administrator managing the Secure Code Warrior program at your company to let them know there's an issue with your account. 

403 App not assigned: 

If you receive an error message like 403 App Not Assigned or 403 App Not enabled For User error, this means that the user hasn't been granted enough permissions to access Secure Code Warrior via SSO.

Please get in touch with your direct manager or the administrator managing the Secure Code Warrior program at your company to let them know there's an issue with your account. 

Error in Azure AD will look like this.

Password Login not allowed

If you see this error message pop up when you try to log in via the platform's login page this means that the email domain that is being used to log in belongs to multiple different SSO configurations, in which case the user will no longer be able to log in via the platform's login page.

If you do come across this error you will need to access the platform through your IdP (OKTA...etc) or by using an IdP-initiated URL.